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Utilizing Emotional Intelligence
(EQ) To Achieve Higher Productivity
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UTILIZING EMOTIONAL INTELLIGENCE (EQ) TO ACHIEVE
HIGHER PRODUCTIVITY
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Introduction:
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Daniel Goleman, a pioneer of the concept of emotional intelligence (EI or sometimes
known as EQ), defines EI as "the capacity for recognizing our own feelings and those
of others, for motivating ourselves, and for managing emotions well, in ourselves
and in our relationships."
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This is a critical skill in selling and achieving higher productivity, along with
the particular competences of optimism and recovering from setback. For instance,
the salesperson who knows the product inside out will not succeed without the additional
ability to forge strong relationships, win trust, assess how the client is feeling,
and cope with their own feelings, including disappointment.
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The same will apply to any employees who also need to build strong relationships,
win trust, assess how the co-worker/boss/staff is feeling, and cope with theirs
as well.
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Objectives:
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By the end of this session, candidates will develop new insights on how to:
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Be able to understand the rational behind the program
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Emotional Intelligence Quiz (let’s get to know yourself!)
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Correlation between EI and productivity
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The five competencies of emotional intelligence
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Understand emotions so that you can be happier and more productive
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Improve your ability to identify and use emotions effectively
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Use your emotions “SMARTLY”
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Applying your emotional intelligence skills
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Applying emotional intelligence skills with others
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Program Content:
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UNDERSTANDING OF EI
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The science and history of EI
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EI pioneers
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About EI in the workplace
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Striking a balance
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What is EI?
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Reasoning and Emotions at work
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An Emotional Map
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UNDERSTAND YOUR EMOTIONAL SKILLS
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Understanding people's emotions
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How to use your emotions?
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Predict the Emotional Future
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Managing your emotions to your advantage
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Measure your emotional skills
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DEVELOP YOUR EMOTIONAL SKILLS
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Improving your ability to identify emotions
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Improving your ability to use emotions
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Improving your ability to understand emotions
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Improving your ability to manage emotions
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APPLY YOUR EMOTIONAL SKILLS @ WORK
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Applying your emotional Intelligence Skills
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Understanding and applying the FIVE COMPETENCIES
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Self-Awareness
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Self-Regulation
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Self-Motivation
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Empathy
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Effective Relationships
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Applying emotional intelligence skills with others
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BUILDING A HIGH EI LEADER
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Build effective teams through high emotionally intelligent
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How to coach your people more effectively
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Make more sound decision with your team
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Use the right emotion to motivate your people
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Understanding who do we serve?
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Communicate and inspired a shared vision
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The Vision as a guide to motivate, direct and energize your team
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Understanding the use of fear for your team
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Understanding emotion to embrace, create and manage change
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Creating effective interpersonal relationships
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Methodology:
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This is a stimulating 2-day workshop which maximizes understanding and learning
through lecture, discussion, case studies, and practical activities.
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Who Must Attend:
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Emotional Intelligent at work benefits anyone who interacts with internal or external
customers; project team leaders; employees who serve on teams; managers who want
to achieve outstanding results.
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